ASG Technologies Group, Inc. v. Office of Technology Services

STATE OF LOUISIANA
COURT OF APPEAL

FIRST CIRCUIT

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TL (d/ 2021 CA 1046

pm dg JEld ASG TECHNOLOGIES GROUP, INC.

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OFFICE OF TECHNOLOGY SERVICES

WN 30 2022

JUDGMENT RENDERED:

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Appealed from
The 19" Judicial District Court
Parish of East Baton Rouge « State of Louisiana
Docket Number C691716 ¢ Section 25

The Honorable Wilson Fields, Presiding Judge

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Robert J. Burvant COUNSEL FOR APPELLANT
Diana J. Masters PLAINTIFF—ASG Technologies
New Orleans, Louisiana Group, Inc.

and

Theresa H. Wang, pro hac vice
Seattle, Washington

J. Wendell Clark COUNSEL FOR APPELLEE
Mark L. Barbre DEFENDANT—State of Louisiana,
Baton Rouge, Louisiana Division of Administration, Office

of Technology Services

Carlos A. Romanach COUNSEL FOR APPELLEE

Baton Rouge, Louisiana DEFENDANT—State of Louisiana,
Division of Administration, Office
of General Counsel

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BEFORE: MCCLENDON, WELCH, AND THERIOT, JJ.

WELCH, J.

In this contract dispute over certain software license agreements, ASG
Technologies Group, Inc. (“ASG”) appeals a district court judgment that denied its
petition for judicial review and affirmed a_ final agency decision of the
Commissioner of the Division of Administration (the “Commissioner’”) in favor of
the State of Louisiana, Office of Technology Services (“OTS”). We affirm.

FACTS AND PROCEDURAL HISTORY

ASG (f/k/a Allen Systems Group, Inc.) is a Delaware corporation that
licenses software products for information management and IT systems
management. On July 31, 1992, ASG and the Louisiana Department of Children
and Family Services (“DCFS”) entered into a Software License Agreement
(“SLA”), which granted DCFS a perpetual software license for ASG-Zeke™
Scheduling for z/OS®.'! On May 28, 2004, ASG and DCFS entered into a SLA,
which granted DCFS perpetual software licenses for ASG-OASIS/DMS. for
z/OS®,? ASG-Zena™ Agent for Windows®-4, and ASG-Zena™ Cross Platform
Server-Enterprise Edition. On December 31, 2004, ASG and DCFS entered into a
SLA, which granted DCFS perpetual software licenses for ASG-Zena™ Agent for
Windows®-30 and ASG-Zena™ Client-20. On July 1, 2006, ASG and DCFS

entered into a SLA, which granted DCFS perpetual software licenses for ASG-

' ASG-Zeke™ Scheduling is an automated process scheduler that schedules and dispatches batch
tasks to automate production workloads. See “ASG-Zeke™ For Z/OS®,” ASG Technologies,
https://content.asg.com/MarketingCollateral/ OperationsManagement/Datasheet-ASG-Zeke-for-
zOS-en.pdf (last accessed March 8, 2022).

* OASIS is a collection of facilities that provide common system functions for the ‘Z” products
(7.e., ASG-Zeke, ASG-Zena, ASG-Zebb, and ASG-Zara). OASIS enables the ‘7? products to be
transported between operating systems (z/OS, VSE, and CMS). See “Product Overeview,” ASG
Technologies, https://docs.asg.com/op_azo_4.0/reference_guide/product_overview.htm (last
accessed March 8, 2022).

> ASG-Zena™ js a multi-platform workload automation that enables operations teams to design,
visualize, and automate IT processes and tasks. See “Optimize Operational Business Process
Flows...,” ASG Technologies, https://www.asg.com/en/Products/IT-Systems-
Management/Operations-Management/Multiplatform-Workload-Automation/ASG-Zena.aspx
(last accessed March 8, 2022).

OpsCentral™ Base, ASG-OpsCentral™ Client-15,* ASG-Workload Analyzer™,
ASG-Workload Analyzer™ PC-8,5 ASG-Workload Planner™, and ASG-
Workload Planner™ PC-8.°
The 2011 SLA

On July 1, 2011, ASG and DCFS entered into a SLA (the “2011 SLA”),
which granted DCFS certain software licenses. Attachment A identified the
licensed products, the license and maintenance fees, and the payment terms.
Attachment A set forth that the software licenses listed therein were granted for a
three-year term, commencing July 1, 2011, through June 30, 2014, for the “Total
Fee” of $649,440.00 (inclusive of the license fees and annual maintenance fees for
the three-year period). Attachment A set forth a three-year payment schedule—on
July 1 of each year of the three-year term, the State agreed to pay $188,243.00 for
the license fees and $28,237.00 for the maintenance fees. The 2011 SLA’s
termination clause provided that the State could terminate the SLA at any time for
convenience by giving thirty days written notice to ASG.”

Attachments C and D

On October 4, 2011, ASG and DCFS entered into Attachments C and D to

the 2011 SLA, which granted DCFS one additional software license, for the “Total

* ASG-OpsCentral™ provides a standardized interface, which includes the ability to manage
scheduling workloads for ASG-Zeke and ASG-Zena implementations. See “Centralized
Management...,” ASG Technologies, https://prd.asg.com/en/Products/IT-Systems-
Management/Operations-Management/Multiplatform-Workload-Automation/ASG-
OpsCentral.aspx (last accessed March 8, 2022),

> ASG-Workload Analyzer is a PC-based analysis tool that tracks and analyzes batch-processing
performance, detects problem areas, and presents an analysis of processing in a graphic format
that is easy to understand. See “ASG-Workload Analyzer” ASG Technologies,
https://docs.asg.com/op_azm_7.0. l/user_guide/workload_analysis_and _ planning. htm

(last accessed March 8, 2022).

° ASG-Workload Planner extracts information from a scheduling system database and translates
it into graphic flowcharts of workflow. See “ASG-Workload Planner” ASG Technologies,
https://docs.asg.com/op_azm_7.0. 1/user_guide/workload_analysis_and | planning.htm

(last accessed March 8, 2022).

’ The maintenance provisions for the Attachment A software licenses were set forth in
Attachment B, as well as the provisions regarding the license grants and proprietary rights.

Fee” of $34,500.00 (inclusive of the license fee and annual maintenance fees) for
the period of October 31, 2011, through June 30, 2012. Attachment C set forth that
on October 4, 2011, the State agreed to pay $30,000.00 for the license fee and
$4,500.00 for the maintenance fee.’

Attachments E and F

On March 21, 2013, ASG and DCFS entered into Attachments E and F to
the 2011 SLA, which granted DCFS one additional perpetual software license, for
the “Total Fee” of $60,000.00 (inclusive of the license fee and annual maintenance
fees) for the period of March 31, 2013, through June 30, 2016. Attachment E set
forth a three-year payment schedule. The State agreed to pay $20,000.00 on
March 31, 2013; $20,000.00 on July 1, 2014; and $20,000.00 on July 1, 2015?

Attachments G and H

On August 12, 2013, ASG and DCES entered into Attachments G and H to
the 2011 SLA. Therein, DCFS agreed to pay the maintenance fees on certain
perpetual software licenses procured by the State in 1992, 2004, and 2006, for the
“Total Fee” of $187,236.40 (inclusive of the annual maintenance fees) for the
period of July 1, 2013, through June 30, 2014. Attachment G set forth that the
State agreed to pay the “Total Fee” of $187,236.40 in one payment on July 1,
2013. Attachment G provided that the annual maintenance fees for the three-year
term would be $190,981.08; thereafter, the annual maintenance fees would not
increase by more than ten percent per year over the prior year’s annual

maintenance fees, !°

’ The maintenance provisions for the Attachment C software license were set forth in Attachment
D, as well as the provisions regarding the license grants and proprietary rights.

” The maintenance provisions for the Attachment E perpetual software license were set forth in
Attachment F, as well as the provisions regarding the license grants and proprietary rights.

'0 The maintenance provisions for the software licenses were set forth in Attachment H, as well
as the provisions regarding the perpetual license grants and proprietary rights.

Amendment I]

On June 24, 2014, ASG and DCES entered into Amendment | to the 2011
SLA. Amendment 1 extended the term of the software licenses granted in
Attachment A—from July 1, 2011, to June 30, 2017—for the “Total Fee” of
$746,859.00. Amendment 1 set forth a three-year payment schedule—on J uly 1 of
each year of the extended three-year term, the State agreed to pay $216,480.00 for
the license fees and $32,473.00 for the maintenance fees.

Attachment I

On December 3, 2014, ASG and DCFS entered into Attachment I to the
2011 SLA, which granted DCFS one additional software lease license, for the
“Total Fee” of $18,000.00 (inclusive of the license lease fee and maintenance fees)
for the period of November 25, 2015, through June 30, 2018. Attachment I
contained an acceleration clause, which provided that in the event the 2011 SLA
was terminated prior to July 1, 2018—either by the State, or by ASG upon a breach
by the State—and the breach remained uncured for sixty days, any unpaid portion
of the “Total Fee” would immediately become due and payable.

Amendment 2

On January 5, 2015, ASG and DCFS entered into Amendment 2 to the 2011
SLA, in which DCFS assigned its rights and obligations pursuant to the 2011 SLA
to the State of Louisiana, Office of Technology Services (“OTS”).'' OTS
committed to annually renew maintenance services for five licensed software

products, as set forth in a maintenance services fee chart contained in Amendment

'! The Legislature created OTS in 2001 to manage information technology systems and services
for executive branch state agencies. See La. R.S. 39:15.1 (enacted by 2001 La. Acts No. 772, § 1
(eff. July 1, 2001)). OTS has the authority to manage the State’s IT contracts. See La. R.S.
39:15.3(B)(23).

2." Additionally, Amendment 2 permanently terminated four of the perpetual
software licenses listed in Attachment G.'3 Amendment 2 further terminated two
prior SLAs entered into by the State and ASG—one on April 12, 2000 (the “2000
PSLA”), and one on March 27, 2002 (the “2002 SLA”).

Attachment J

On January 8, 2016, ASG and OTS entered into Attachment J to the 2011
SLA. Attachment J granted OTS two perpetual software licenses, for the “Total
Fee” of $54,486.00 (inclusive of the license fees and annual maintenance fees) for
the period of November 30, 2015, through November 29, 2018.'4 Attachment J set
forth a three-year payment schedule—the State agreed to pay $43,214.00 on
November 30, 2015; $5,636.00 on November 30, 2016; and $5,636.00 on
November 30, 2017. Attachment J contained an acceleration clause, which
provided that in the event the 2011 SLA was terminated prior to November 30,
2018—either by the State, or by ASG upon a breach by the State—and the breach
remained uncured for sixty days, any unpaid portion of the “Total Fee” would
immediately become due and payable.

Amendment 3

ASG and OTS entered into Amendment 3 to the 2011 SLA, effective June 9,
2017, which granted OTS the right to utilize the fourteen software licenses
identified in Amendment 3 for the benefit of all State agencies. Amendment 3
provided that OTS would make a “one-time, non-cancellable, non-refundable

payment” of $306,870.00, for the exclusive use of those software licenses by all

12 Specifically, the five licensed software that OTS committed to annually renew the
maintenance fees on included: (1) ASG-JOB/SCAN®,; (2) ASG-OASIS/DMS for z/OS; (3)
ASG-Zena™; (4) ASG-Zeke™ Scheduling for z/OS; and (5) ASG-OpsCentral™,

'> Specifically, Amendment 2 terminated the following four perpetual software licenses granted
to the State on July 1, 2006: (1) ASG-Workload Analyzer™, (2) ASG-Workload Analyzer™
PC-8, (3) ASG-Workload Planner™, and (4) ASG-Workload Planner™ PC-8.

* Specifically, (1) ASG-Zena™ Agent for Linux-7, and (2) ASG-Zena™ Agent for Windows®-
2.

State agencies. Amendment 3 further provided that “any previously committed
payments under the [2011 SLA] are not impacted by this [amendment]. Those fees
shall be due and payable to ASG as proscribed in the [2011 SLA] as if this
Amendment No. 3 did not exist.” Amendment 3 also contained a release of
liability provision that provided upon ASG’s receipt of the “Total Fee,” OTS
would be released “from any and all claims of liability related to the alleged
unauthorized access of the [l]icensed [p]roducts by unauthorized agencies that may
have occurred prior to the [e]ffective [d]ate of this Amendment.”

Amendment 4

ASG and OTS entered into Amendment 4 to the 2011 SLA, effective June 9,
2017, which granted OTS the right to utilize the twenty-eight software licenses
identified in Amendment 4 for the benefit of all State agencies. Amendment 4
provided that OTS would make a “one-time, non-cancellable, non-refundable
payment” of $323,096.00 for the exclusive use of those software licenses by all
State agencies. Amendment 4 further provided that “any previously committed
payments under the [2011 SLA] are not impacted by this [amendment]. Those fees
shall be due and payable to ASG as proscribed in the [2011 SLA] as if this
Amendment No. 4 did not exist.” Amendment 4 (like Amendment 3) contained a
release of liability provision that provided upon ASG’s receipt of the “Total fee,”
OTS would be released “from any and all claims of liability related to the alleged
unauthorized access of the [I]icensed [p]roducts by unauthorized agencies that may
have occurred prior to the [e]ffective [d]ate of this Amendment.”

Amendment 5

ASG and OTS then entered into Amendment 5 to the 201] SLA, effective
July 1, 2017. Amendment 5 extended the term of the software licenses granted in

Attachment A (and as amended by Amendments 1-4) for an additional three

years—trom July 1, 2017, to June 30, 2020—for the “Total Fee” of $1,389,896.00.
Amendment 5 set forth a three-year payment schedule as follows:

Total Fee: $1,389,896.00

July 1, 2017 License Fee: $421,180.67
Maintenance Fee: $126,354.00

July 1, 2018 License Fee: $421,180.67

July 1, 2019 License Fee: $421,180.66

Amendment 5 provided that if the State elected to purchase maintenance
services for the remainder of the extended three-year term, the maintenance fees
would be set at $126,354.00 annually. Amendment 5 further provided that the
software licenses identified in Amendment 5 could be utilized for the benefit of all
State agencies. Amendment 5 set forth:

All other terms and conditions of the [2011 SLA] remain the same.

The [2011 SLA] as amended and this Amendment No. 5 constitute the

entire [2011 SLA] between the [plarties. Any other oral or written

communications between the [p]arties before or after its execution

shall not alter its effects, unless the change or modification is in

writing and signed by authorized representatives from both parties.
ASG’s Contractor Complaint

On May 31, 2018, OTS sent a “Termination of Convenience” notice to ASG,
stating that OTS wished to terminate the 2011 SLA, effective July 1, 2018. OTS
further stated that the State was entitled to the continued use of its perpetual
software licenses to three software products—ASG-Zeke™, ASG-Zena™, and
ASG-OASIS. OTS requested the license keys for the perpetually licensed
products.

Thereafter, ASG submitted a protest (i.e., a “contractor complaint”) to the
State’s Chief Procurement Officer’? (the “CPO”) on April 30, 2019, demanding

that OTS pay the outstanding portion of the “Total Fee” set forth in Amendment 5

to the 2011 SLA, ie, the two remaining payments of $421,180.67 and

'S Paula Tregre is the State’s CPO.

$421,180.66.'° ASG argued that the “Termination of Convenience” provision
contained in the 2011 SLA did not relieve OTS of its obligation to pay the
remainder of the committed payments set forth in Amendment 5. ASG further
argued that the three committed payments were not “predicated on use, rather
Amendment 5 was executed to resolve an outstanding license compliance issue.
The license fee payments [were] required whether or not the software [was] being
used.” ASG contended that it had the right to terminate the 2011 SLA for cause,
based on the State’s failure to pay the two remaining payments set forth in
Amendment 5, and that ASG’s prior communication to OTS regarding this
licensing issue constituted written notice to OTS under the 2011 SLA.

OTS responded to ASG’s contractor complaint on June 14, 2019. Therein,
OTS stated that in early 2017, ASG and the State engaged in negotiations for the
renewal of the 2011 SLA. OTS claimed that an initial quote provided by ASG was
significantly more costly than the amount OTS had agreed to pay as part of the
original 2011 SLA. With only a few days remaining before the 2011 SLA’s
extended term expired, OTS alleged it was forced to negotiate a three-year
payment schedule since the State could not afford to pay the “Total Fee” in one
lump sum payment. Since Amendment 5 clearly provided that all other terms and
conditions of the 2011 SLA remained the same, OTS claimed that the
“Termination for Convenience” provision allowed OTS to terminate the 2011 SLA
at any time by giving thirty days written notice to ASG, without obligating OTS
for the remainder of the term. OTS argued that after it gave ASG the required
written notice, OTS was not obligated to pay the remaining two scheduled
payments of $421,180.67 and $421,180.66 for the license fees under Amendment
5. Citing to emails between representatives for ASG (Cheryl Zabell, ASG

Software Asset Manager) and OTS (Derek Williams, OTS Director of Data Center

'6 The Louisiana Procurement Code, La. R.S. 39:155 1-1755, governs contractor complaints.

9

Operations), OTS argued that the parties agreed to the removal of certain
“problematic” language from Amendment 5 that required immediate payment of
the “Total Fee” upon termination. Specifically, the language, “any unpaid portion
of the Total Fee shall immediately become due and payable hereunder” was
removed from Amendment 5. Thus, OTS alleged it could exercise the
“Termination of Convenience” provision without the requirement of paying any
unpaid portion of the “Total Fee” set forth in Amendment 5. OTS further argued
that ASG offered no logical explanation as to why the 2011 SLA’s “Termination
for Convenience” provision would not apply to Amendment 5 and why OTS would
be forced to pay for software licenses it no longer accessed or used. F inally, OTS
alleged that ASG’s conduct amounted to a violation of the Louisiana Unfair Trade
Practices and Consumer Protection Law (“LUTPA”), La R.S. 51:1401, e¢ seq.

ASG replied to OTS’s response to its contractor complaint in a letter dated
July 9, 2019, in which ASG stated that it disagreed “in full” with OTS’s response.
ASG argued that the license fee for Amendment 5 was split into three payments at
OTS’s request because OTS did not have the funds to pay the entire amount of the
$1,389,896.00 “Total Fee” in one lump sum payment. ASG stated that it agreed to
split the license fee into three payments because OTS was committing the State to
pay the “Total Fee” of $1.389,896.00 over the three-year term, regardless of
termination. ASG claimed that the State’s commitment to pay the “Total Fee” set
forth in Amendment 5 was intended to cure prior breaches by OTS. ASG alleged
that in 2017, it discovered that OTS materially breached the 2011 SLA (and its
Amendments and Attachments) by providing third parties access to ASG’s
software. ASG claimed that OTS agreed to cure the breach by entering into
Amendments 3, 4, and 5—Amendments 3 and 4 provided that OTS could allow
third-party state agencies and personnel exclusive access to the software, and

Amendment 5 provided for OTS’s ongoing use of the software. ASG further

10

argued that correspondence between the parties indicated that “OTS was aware that
the Total Fee would be due, whether upfront or over the term....” ASG stated that
OTS mischaracterized the email correspondence between Ms. Zabell of ASG and
Mr. Williams of OTS. ASG claimed that the referenced “problematic” language—
“any unpaid portion of the Total Fee shall immediately become due and payable
hereunder”—was removed from Amendment 5 during the parties’ negotiations
only to “eliminate the immediacy of payment upon termination.” Finally, ASG
claimed that its actions did not give rise to a claim under LUTPA.

OTS responded to ASG’s reply in a letter dated July 23, 2019, in which OTS
stated that it “vehemently” disagreed with ASG’s claim that the intent of
Amendment 5 was to cure OTS’s prior breaches. OTS argued that Amendments 3
and 4 were contracts for one-time payments with express language designed to
serve as a “settlement” between the parties addressing certain alleged prior
breaches, which were not at issue in Amendment 5. OTS pointed to the release of
liability clauses present in Amendments 3 and 4, which stated that upon receipt of
the “Total Fees” thereunder, “ASG hereby release[d] OTS from any and all claims
of liability related to the alleged unauthorized access...” Amendment 5 contained
no such release of liability language.

ASG responded on July 26, 2019. ASG argued that Amendment 5 did cure
prior breaches by OTS and that the only reason Amendment 5 did not include the
same release of liability language as Amendments 3 and 4 was because
Amendment 5 was a “new term license agreement.” ASG further claimed that
Amendment 5 did in fact require a three-year commitment. F inally, ASG argued
that the removal of the “problematic” language—“any unpaid portion of the Total
Fee shall immediately become due and payable hereunder”—was intended to
eliminate the requirement of the immediacy of payment. ASG did not expect to be

paid immediately for the “Total Fee,” but requested that OTS pay the outstanding

1]

“Total Fee” on the contractually agreed-upon schedule. ASG only agreed to
remove the “problematic” language with the understanding that the “Total Fee”
would be paid in full, but was not required to be paid immediately in one lump
sum.

The State’s CPO issued her protest decision on August 2, 2019, denying
ASG’s claim that OTS must pay ASG the outstanding portion of the “Total Fee”
set forth in Amendment 5 to the 2011 SLA.'7 The CPO held that ASG’s claims
were “not supported by the administrative record.” The CPO ruled:

The “Fees and Payment” provision in Amendment 5 provided for a
“Total Fee” of $1,389,896.00 and three individual License Fee[s] in
the amounts of $421,180.67, $421,180.67, and $421,180.66[,] which
were due on July 1, 2017, July 1, 2018, and July 1, 2019J,]
respectively.

Additionally, the “Fees and Payment” provision provided that “All
fees shall be payable by OTS upon receipt of an invoice,” and that
“All other terms and conditions of the SLA remain the same.”

Contrary to ASG’s contentions, Amendment 5 does not reflect it was
executed to resolve an outstanding license compliance issue and,
significantly, did not provide that the Termination for Convenience
provision would not apply.

Unlike Amendments 3 and 4, Amendment 5 lacked a release of
liability provision. Therefore, ASG’s contention that Amendment 5
was executed to resolve an outstanding license compliance issue is not
evident from its clear and explicit wording.

Additionally and significantly, Amendment 5 lacks any language
obligating OTS to pay the balance of the Total Fee if it terminated the
SLA for convenience prior to its expiration date. ASG could have
insisted upon such language, but it elected not to.

Therefore, the clear and explicit wording of Amendment 5 did not
create an obligation for OTS to pay the balance of the Total Fee upon
exercising the Termination for Convenience clause in the SLA.

Finally, for the sake of argument, even if Amendment 5 was not clear
as to whether or not OTS remained obligated to pay the balance of the
Total Fee after it exercised the Termination for Convenience clause in
the SLA, the conduct of the parties before Amendment 5’s execution
indicates the parties’ shared intent and understanding relative to the

'7 The CPO did not rule on the LUTPA allegations raised by OTS, stating that the Office of State
Procurement Services lacked the “jurisdiction to resolve a claim brought forth under LUTPA as
it falls outside of the Procurement Code.” The Commissioner likewise did not rule on the
LUTPA allegations.

12

disposition of the balance of the Total Fee if OTS terminated the SLA
for convenience prior to its expiration date.

On June 27, 2017, Ms. Cheryl Zabell (“Zabell”) of ASG emailed
Derek Williams (“Williams”) of OTS a draft of Amendment S{,]
which contained an acceleration clause obligating OTS to pay the
Total Fee immediately if the SLA was terminated for any reason,
including convenience, by OTS:

Should this Agreement be terminated prior to July 1,
2020 by (i) Client for convenience, or (ii) ASG upon a
breach by Client, which breach remains uncured after
sixty (60) days notice thereof, of any material term,
condition, representation, or warranty of this Agreement,
any unpaid portion of the Total Fee shall immediately
become due and payable hereunder.

Subsequent emails from ASG to OTS reflect that OTS objected to the
acceleration clause, resulting in its removal by ASG from the
Amendment 5 draft. Specifically, on June 28, 2017, at 6:29 PM,
Zabell emailed Williams a revised draft of Amendment 5 and stated
that the “additional language” had been removed:

Hi Derek

Here is Amendment 5 with the additional language
removed. Please let me know when we should expect to
receive the signed amendments.

Thank you again for your help,
Sincerely,
Cheryl Zabell, Software Asset Manager

The final version of Amendment 5[,] which the parties executed[,]
lacked the acceleration clause _ initially proposed by ASG.
Therefore[,] the acceleration clause’s removal by ASG upon OTS?’
request evidenced the parties’ intent to retain the Termination for
Convenience provision without any corresponding obligation upon
OTS to pay the balance of the Total Fee. Therefore, OTS’ termination
for convenience of the SLA on May 31, 2018, relieved OTS from any
obligation to pay any additional fees to ASG under the SLA.

CONCLUSION

For the aforementioned reasons, ASG’s claim to the sum of
$842,361.33 under Amendment 5 to the “Software License
Agreement between [ASG] and [OTS]” is hereby denied.

Appeal to the Commissioner

ASG appealed the CPO’s decision to the Commissioner on August 13, 2019.

ASG argued that OTS obligated the State to pay ASG for past non-compliance, in

13

addition to the ongoing use of ASG’s software, through Amendments 3, 4, and 5 to
the 2011 SLA. ASG contended that the “Total Fee” under Amendment 5 was
owed by OTS, regardless of whether OTS validly terminated the 2011 SLA. ASG
argued that Amendment 5 required OTS to pay the “Total Fee” of $1,389,896.00 in
three installments, over the three-year term set forth therein. ASG alleged that
Amendment 5 structured the “Total Fee” owed as a payment plan, not as three
separate payments. While typically requiring up-front payment in full for a term
software license, at OTS’s request and for its benefit, ASG agreed to allow OTS to
pay the “Total Fee” in three installments. ASG further argued that the CPO erred
in finding that OTS may terminate the 2011 SLA, while retaining perpetual
software licenses to ASG-Zeke™, ASG-Zena™, and ASG-OASIS. ASG
contended that nowhere does the SLA provide for perpetual software license rights
to survive termination of the SLA, arguing that the agreement’s termination
provisions do not provide for termination of anything less than the full SLA.

OTS responded to ASG’s appeal. Therein, OTS maintained that the State
fully satisfied any alleged past non-compliance issues with ASG; that OTS
rightfully invoked a valid “Termination for Convenience” provision; that there
were no outstanding payments due to ASG; and that OTS is permitted to continue
to use the perpetual software licenses the State previously paid for—all that was
terminated was the maintenance services for the perpetual software licenses. OTS
noted that ASG raised the issue of post-termination use of the perpetual software
licenses for the first time in its appeal to the Commissioner. OTS argued that this
issue was not raised by ASG in its contractor complaint, nor did the CPO rule on
this issue in her decision.

ASG replied to OTS’s response, in which ASG argued that after OTS
materially breached the 2011 SLA, OTS negotiated a deal with ASG that included

payments for OTS’s past non-compliance along with a going-forward license

14

component. The negotiations resulted in Amendments 3, 4, and 5, which were
executed contemporaneously on June 30, 2017. ASG argued that the three-year
license renewal in Amendment 5 was integral to the agreed-upon settlements of
Amendments 3 and 4 for OTS’s non-compliance. ASG claimed that OTS may
terminate the 2011 SLA, but it must pay the remainder of the payment owed under
Amendment 5. Finally, ASG argued that OTS cannot terminate software licenses
and continue to the use the software. The license terms cannot be conflated with
maintenance service provisions.

On October 18, 2019, the Commissioner rendered his appeal decision. First,
the Commissioner found that OTS settled the allegations of unauthorized use by
paying the one-time “Total Fees” set forth in Amendments 3 and 4. Next, the
Commissioner found that the payment schedule in Amendment 5 did not constitute
an “installment” payment plan. F inally, the Commissioner found that OTS
retained the perpetual software licenses to use the ASG-Zeke™, ASG-Zena™, and
ASG-OASIS software. The Commissioner affirmed the CPO’s decision, finding
that OTS owed no further fees to ASG and that there was no evidence to support
the unauthorized use allegation by OTS of the perpetually licensed ASG-Zeke™,
ASG-Zena™, and ASG-OASIS software.

Judicial Review in the 19" JDC

ASG filed a petition for judicial review in the 19" JDC, appealing the
Commissioner’s October 18, 2019 final agency decision. OTS answered the
petition for judicial review, generally denying ASG’s allegations.

ASG filed its appellant brief, requesting that the district court reverse the
Commissioner’s decision; award ASG damages for breach of contract; and order
OTS to remove all ASG software from its computing environment and pay two

years’ worth of damages, if the district court determined that OTS properly

15

terminated the 2011 SLA. OTS filed its appellee brief, requesting that the district
court affirm the Commissioner’s decision. ASG filed a reply brief.

Following a hearing on ASG’s petition for judicial review, the district court
took the matter under advisement and ordered the parties to submit post-hearing
briefs. Upon receipt and review of the parties’ post-hearing briefs, the district
court orally affirmed the Commissioner’s decision on April 14, 2021. The district
court signed a judgment on judicial review in accordance with its oral ruling on
May 14, 2021, affirming the Commissioner’s decision and adopting as its written
reasons for judgment the original and post-hearing briefs submitted by OTS. ASG
now appeals.!8

STANDARD OF JUDICIAL REVIEW OF FINAL DECISIONS
IN AGENCY ADJUDICATIONS AND DISCUSSION

The Louisiana Procurement Code, La. R.S. 39:1551-1755,' governs
contracts entered into by the State for the procurement of supplies, services, or
major repairs as therein defined. See Unisys Corporation v. Louisiana Off. of
Motor Vehicles Through Hodges, 2018-0556 (La. App. 1° Cir. 12/28/18), 270
So.3d 637, 645; Metairie West, LLC v. State, 2016-0123 (La. App. 1* Cir.
10/31/16), 2016 WL 6534297, at *3 (unpublished); KAS Properties, LLC v.
Louisiana Bd. of Supervisors for Louisiana State University, 2014-0566 (La.
App. 1* Cir. 4/21/15), 167 So.3d 1007, 1009. Louisiana Revised Statutes 39:1673
applies to contract controversies, including breach of contract. Prior to filing an
action in district court, a complaint or controversy must first be presented to the
chief procurement officer (or her designee). La. R.S. 39:1673(B). In the event the

controversy is not resolved by mutual agreement, the chief procurement officer (or

'8 ASG filed a motion for devolutive appeal on June 3, 2021. The trial court signed an order of

appeal on June 14, 2021, notice of which was transmitted by the Clerk of Court on June 16,
2021.

'° The Louisiana Procurement Code, found at La. R.S. 39:1551-1755, was enacted by 2014 La.

Acts No. 864, §§ 1-2 (eff. Jan. 1, 2015). The Procurement Code was formerly found at La. R.S.
39:1504-1526 and was repealed by 2014 La. Acts No. 864, § 3 (eff. Jan. 1, 2015).

16

her designee) shall promptly issue a decision in writing. La. R.S. 39:1673(C).
That decision is final unless the decision is fraudulent or the contractor timely
appeals the adverse decision to the Commissioner of the Division of
Administration. La. R.S. 39:1673(E). Similarly, in the event of an appeal to the
Commissioner, the decision of the Commissioner is final unless it is fraudulent or
the contractor timely appeals the adverse decision to the 19" JDC. See La. R.S.
39:1685(E) and 39:1691(C); Metairie West, LLC, 2016 WL 6534297, at *3.
Judicial review of a decision by the Commissioner on a contract or breach of
contract controversy is governed by La. R.S. 39:1691. See La. R.S. 39:1685(E)(2).
The exclusive means of obtaining judicial review of a decision by the
Commissioner is an appeal to the 19" JDC. See La. R.S. 39:1691(C); Unisys
Corp., 270 So.3d at 645; KAS Properties, LLC, 167 So.3d at 1009. Any party
aggrieved by a final judgment or interlocutory order or ruling of the 19" JDC may
appeal or seek review thereof to the First Circuit Court of Appeal or the Supreme
Court. See La. R.S. 39:1691(E).”°
On appeal to the 19" JDC or the First Circuit Court of Appeal, the Louisiana

Administrative Procedure Act (the “APA”) governs the Judicial review of final
decisions in agency adjudications. Louisiana Revised Statutes 49:964(G) sets forth
the exclusive grounds upon which an administrative agency’s decision may be
reversed or modified on appeal:

The court may affirm the decision of the agency or

remand the case for further proceedings. The court may

reverse or modify the decision if substantial rights of the

appellant have been prejudiced because the

administrative findings, inferences, conclusions, or

decisions are:

(1) In violation of constitutional or statutory provisions;

(2) In excess of the statutory authority of the agency;

*° Louisiana Revised Statutes 39: 1691(E) applies to contracts executed after August 1, 2008. See
2008 La. Acts No. 789, § 2 (eff. July 7, 2008).

17

(3) Made upon unlawful procedure;

(4) Affected by other error of law;

(5) Arbitrary or capricious or characterized by abuse of

discretion or clearly unwarranted exercise of discretion;

or

(6) Not supported and sustainable by a preponderance of

the evidence as determined by the reviewing court. In

the application of this rule, the court shall make its own

determination and conclusions of fact by a preponderance

of evidence based upon its own evaluation of the record

reviewed in its entirety upon judicial review. In the

application of the rule, where the agency has the

opportunity to judge the credibility of witnesses by first-

hand observation of demeanor on the witness stand and

the reviewing court does not, due regard shall be given to

the agency’s determination of credibility issues.
Any one of the six bases listed in the APA is sufficient to modify or reverse an
agency determination. Johnson v. Strain, 2015-0714 (La. App. 1* Cir. 11/6/15),
183 So.3d 562, 564.
Assignment of Error No. 1: Applicable Standard of Review

In its first assignment of error, ASG argues that the district court erred by
failing to conduct a de novo review of the Commissioner’s final decision on issues
related to the interpretation of the 2011 SLA. OTS contends that the “arbitrary and
capricious standard of review” set forth in the Unisys Corp. case is applicable to
the district court’s review of the Commissioner’s decision on the interpretation of
the parties’ contract.

When reviewing an administrative final decision, the district court functions
as an appellate court. State in Int. of Caston, 2020-0768 (La. App. 1% Cir.
2/19/21), 321 So.3d 419, 421, writ denied, 2021-00425 (La. 5/11/21), 315 So.3d
872. The district court’s standard of review in reviewing the factual findings of an

administrative agency is manifest error. Matter of Cerwonka, 2019-1291 (La.

App. 1° Cir. 6/26/20), 308 So.3d 299, 304, writ denied, 2020-01108 (La.

18

11/10/20), 303 So.3d 1045. To the extent a party alleges the district court’s
decision was affected by an error of law, La. R.S. 49:964(G)(4) applies. See
Blanchard v. Allstate Ins. Co., 1999-2460 (La. App. 1 Cir. 10/18/00), 774 So.2d
1002, 1004, writ denied, 787 So.2d 997 (La. 2001). Thus, on legal issues, the
district court gives no special weight to the findings of the administrative agency,
but conducts a de novo review of questions of law and renders a Judgment on the
record. Fire Tech v. Louisiana State Fire Marshal, 2008-0841 (La. App. 1* Cir.
10/31/08), 2008 WL 4763508, at *2 (unpublished).

The district court may only reverse an administrative final decision upon
finding that the agency’s action was arbitrary and capricious. Matter of
Cerwonka, 308 So.3d at 304; Unisys Corp., 270 So.3d at 647. An administrative
agency’s conclusion is “capricious” when it has no substantial evidence to support
it. Likewise, the word “arbitrary” implies a disregard of evidence or the proper
weight thereof. Matter of Cerwonka, 308 So.3d at 304.

Once a final judgment is rendered by the district court, an aggrieved party
may seek review by appeal to the appropriate appellate court. La. R.S. 49:965; La.
R.S. 39:1691(E); Johnson, 183 So.3d at 564. Our appellate review of the district
court’s judgment is de novo, without regard for the factual findings or the legal
conclusions of the district court. State in Int. of Caston, 321 So.3d at 421 ;
Matter of Cerwonka, 308 So.3d at 304. An appellate court sitting in review of an
administrative agency reviews the findings and decision of the administrative
agency, not the decision of the district court. State in Int. of Caston, 321 So.3d at
421.

In Unisys Corp., this Court recognized that a claim or controversy between
the State and a contractor arising out of a contract for professional services shall be
resolved by the Commissioner pursuant to La. R.S. 39:1673 and 39:1681; and

further, that the Commissioner’s decision is subject to review by the 19 JDC

19

under La. R.S. 39:1691(C). See Unisys Corp., 270 So.3d at 645-46. This court
further held that in accordance with the APA, an agency’s decision will not be
reversed or modified in the absence of a clear showing that the administrative
action was arbitrary or capricious. See Unisys Corp., 270 So.3d at 647. Nothing
in Unisys Corp. is at odds with the standard of review set forth in the APA under
La. R.S. 49:964(G), nor with the applicable jurisprudence cited above.

Accordingly, we will engage in a de novo review of the Commissioner’s
final decision on legal issues related to contract interpretation. See La. R.S.
49:964(G); Johnson, 183 So.3d at 564-65; Blanchard, 774 So.2d at 1004. This
assignment of error is without merit.

LAW AND DISCUSSION

The 2011 SLA is a contract. See La. C.C. art. 1906. In analyzing contracts,
we are guided by the general rules contained in articles 2045-2057 of the Louisiana
Civil Code. Contracts have the effect of law upon the parties, and, as they bind
themselves, they shall be held to a full performance of the obligations flowing
therefrom. La. C.C. art. 1983; Waterworks District No. 1 of DeSoto Parish v.
Louisiana Department of Public Safety and Corrections, 2016-0744 (La. App.
1* Cir. 2/17/17), 214 So.3d 1, 5, writ denied, 2017-0470 (La. 5/12/17), 219 So.3d
1103. Interpretation of a contract is the determination of the common intent of the
parties. La. C.C. art. 2045. Thus, a contract between the parties is the law between
them, and the courts are obligated to give legal effect to such contracts according
to the true intent of the parties. La. C.C. art. 2045; Hampton v. Hampton, 97-
1779 (La. App. 1* Cir. 6/29/98), 713 So.2d 1185, 1188-89. This intent is to be
determined by the words and provisions of the contract. La. C.C. art. 2046;
Sanders v. Ashland Oil, Inc., 96-1751 (La. App. 1° Cir. 6/20/97), 696 So.2d

1031, 1036, writ denied, 97-1911 (La. 10/31/97), 703 So.2d 29.

20

Words and phrases in a contract are to be construed using their plain,
ordinary, and generally prevailing meaning unless the words have acquired a
technical meaning. La. C.C. art. 2047; Maldonado v. Kiewit Louisiana Co.,
2013-0756 (La. App. 1 Cir. 3/24/14), 146 So.3d 210, 218. Each provision in a
contract must be interpreted in light of the other provisions so that each is given the
meaning suggested by the contract as a whole. La. C.C. art. 2050; McCary v.
Oceaneering Int’, Inc., 2017-1163 (La. App. 1* Cir. 2/27/18), 243 So.3d 613,
616. Where a contract is clear and explicit, and leads to no absurd consequences,
no further interpretation may be made in search of the parties’ intent, and courts
must enforce the contract as written. La. C.C. art. 2046; Sims v. Mulhearn
Funeral Home, Inc., 2007-0054 (La. 5/22/07), 956 So.2d 583, 589.

Assignment of Error No. 2: Amendments 3, 4, and 5 to the 201 ISLA

In its second assignment of error, ASG contends that the district court erred
by affirming the Commissioner’s finding that the 2017 Amendments to the 2011
SLA—Amendments 3, 4, and 5—were “separate and distinct from one another
rather than integral components of a single transaction.” ASG argues that each of
the 2017 Amendments expressly incorporated the other Amendments by reference,
providing that each Amendment would not go into effect unless all three
Amendments were executed together. As argued by ASG, “the contractual rights
and obligations contained in each amendment were dependent on the parties’
agreement to the rights and obligations in the other two. In this way|,]| the total
consideration flowing to OTS was dependent on the total consideration flowing to
ASG under all three [Amendments].” ASG further claims that it “would not agree
to provide the releases contained in Amendment Nos. 3 and 4 unless OTS agreed
to pay the Total Fee set forth in all three of the 2017 Amendments, including the

Total Fee set forth in Amendment No. 5.” ASG further argues that “[nJo other

21

conclusion is possible because the [A]mendments expressly referred to one another
and were amending the same underlying contract, the 2011 SLA.”

Amendments 3, 4, and 5 are similar in that all three provided that each
Amendment “must be fully executed by all the parties listed below on or before
June 30, 2017” and “must be fully executed concurrently with” the other
Amendments in order to be “valid.” The record shows that Amendments 3, 4, and
5 were fully executed by the parties on June 30, 2017; i.e., signed and dated by
representatives of ASG; OTS; the State of Louisiana, Office of Procurement; and
the State of Louisiana, Office of the Commissioner of Administration.
Accordingly, under the plain language of the Amendments, each was “valid” and
became effective on the dates set forth therein: Amendments 3 and 4 became
effective on June 9, 2017; Amendment 5 became effective on July 1, 2017.

Other than the June 30, 2017 execution date, the Amendments differ in
significant ways. The “Fees and Payment” provision of Amendment 3 set forth:

In consideration of the foregoing, OTS hereby commits to make a

one-time, non-cancellable, non-refundable payment to ASG of Three

Hundred Six Thousand Eight Hundred Seventy US Dollars

($306,870.00 USD) (“Total Fee”).

Similarly, the “Fees and Payment” provision of Amendment 4 set forth:

In consideration of the foregoing, OTS hereby commits to make a

one-time, non-cancellable, non-refundable payment to ASG of Three

Hundred Twenty-Three Thousand Ninety-Six US Dollars

($323,096.00 USD) (“Total Fee”).

In contrast, the “Fees and Payment” provision of Amendment 5 provided:

Fees and payments to be:

Total Fee: $1,389,896.00

July 1, 2017 License Fee: $421,180.67

Maintenance Fee: $126,354.00
July 1, 2018 License Fee: $421,180.67
July 1, 2019 License Fee: $421,180.66

22

Should OTS elect to purchase maintenance services commencing July

1, 2018[,] and further provided there are no increases in capacity or

usage above the limits licensed herein, the Maintenance Fee shall be

$126,354.00 annually through the remainder of the Term [June 30,

2020].

Thus, while Amendments 3 and 4 provide for “one-time, non-refundable, non-
cancellable” payments, Amendment 5 set forth a three-year payment schedule.

Additionally, Amendments 3 and 4 both contain identical “avoidance of
doubt” clauses, which provide as follows:

For avoidance of doubt, any previously committed payments under

the SLA are not impacted by this Amendment.... Those fees shall be

due and payable to ASG as proscribed in the SLA as if this

Amendment...did not exist.

Further, Amendments 3 and 4 both contain identical “release of liability”
clauses, which provide as follows:

Upon ASG’s receipt of the Total Fee above, ASG hereby releases

OTS from any and all claims of liability related to the alleged

unauthorized access of the Licensed Products by unauthorized

agencies that may have occurred prior to the Effective Date of this

Amendment.

The Commissioner ruled that OTS settled the prior allegations of
unauthorized access and/or use by paying the one-time “Total Fee” set forth in
Amendments 3 and 4. Our de novo examination of the “one-time, non-refundable,
non-cancellable” payments, the “release of liability” provisions, and the
“avoidance of doubt” provisions contained in Amendments 3 and 4—which are
absent from Amendment 5—lead us to the same conclusion.

The language of the “release of liability” provisions in Amendments 3 and 4
are indicative of a settlement—upon receipt of the one-time payments, ASG agreed
to release “OTS from any and all claims of liability related to the alleged
unauthorized access” of the licensed software. The “Fees and Payment” provisions

of Amendments 3 and 4 are further indicative of a settlement, requiring “one-time,

non-refundable, non-cancellable” payments, while the “Fees and Payment”

23

provision of Amendment 5 sets forth a three-year payment schedule. Furthermore,
the “avoidance of doubt” provisions in Amendments 3 and 4 provided that
previously-committed payments for software licensed under the 2011 SLA were
not impacted by Amendments 3 and 4. Amendment 5 did not contain either of
those provisions, nor did it require payment of a one-time fee. The Commissioner
reasoned:

The fact that Amendments 3, 4[,] and 5 were executed concurrently

does not suggest that the amendments are dependent on each other or

an integral component of one settlement. Had that been the

circumstance, the provisions could have been incorporated into one

amendment instead of three, or a statement to that effect could have

been included in each amendment.

Based on our de novo review of the record, we agree that Amendments 3 and
4 settled the previous alleged unauthorized use and/or access dispute between the
parties. Accordingly, this assignment of error is without merit.

Assignment of Error No. 3: Interpretation of “Total Fee”

In its third assignment of error, ASG argues that the district court erred by
affirming the Commissioner’s interpretation of the term “Total Fee” in
Amendment 5 to mean “cancellable annual payments.” ASG contends that the
Commissioner’s interpretation was inconsistent with the plain meaning of the term
“Total Fee,” the meaning ascribed to the same term in other provisions of the 2011
SLA, as well as the parties’ prior conduct. ASG argues that multiple Attachments
and Amendment | to the 2011 SLA all contain the term “Total Fee,” which ASG
claims refers to the total amount that OTS was required to pay, in full, under each
particular Attachment or Amendment. ASG further argues that the parties’
conduct lends to the interpretation that “Total Amount” meant the total amount
owed by OTS for the software licenses it purchased—the payments in Amendment

5 were installment payments for a three-year license that was granted on the first

day Amendment 5 became effective.

24

The Commissioner found that the payment schedule in Amendment 5 did
not constitute a committed, “installment” payment plan. The Commissioner noted
that Attachments A, E, and J to the 2011 SLA contained three-year payment
schedules similar to the payment schedule contained in Amendment 522! The
“Fees and Payments” provisions of Attachments A and E contained the language,
“The State has agreed to pay the Total Fee as follows....,”22 while Attachment J’s
“Fees and Payments” provision stated, “Licensee has agreed to pay the Total Fees
as follows....” The Commissioner reasoned that “[those] statements clearly signal
that the Total Fee is being paid in installments.” Unlike the language used in the
“Fees and Payments” provision of those Attachments, Amendment 5 instead used
the language, “Fees and payments to be....”

The Commissioner also noted that Amendment 2 to the 2011 SLA contained
a chart showing the payment schedule for the annual renewal of maintenance
services for software licensed under the SLA. That maintenance services fee chart
showed that a “previously-committed payment” for maintenance fees in the
amount of $20,000.00 was due on July 1, 2015. That payment represented the
final payment “of three committed payments associated with [software] that was
licensed pursuant to Attachment E to the SLA.” Asa reminder, the “Total Fee” for
the software license granted under Attachment E was $60,000.00 (inclusive of the
license fee and annual maintenance fees) for the period of March 31, 2013, through
June 30, 2016. Attachment E set forth a three-year payment schedule, wherein the
State agreed to pay $20,000.00 on March 31, 2013; $20,000.00 on July 1, 2014;

and $20,000.00 on July 1, 2015. The Commissioner stated that the Amendment 2

*! The Commissioner stated: “The ‘Fees and Payments’ section in each attachment indicates the
‘Total Fee includes the License Fee for the Licensed Products and Annual Maintenance Fee for
the period...’ Attachment A further specifies a separate dollar amount for both the license fee
and maintenance fee with each payment date. Attachments E and J do not.”

*2 The Commissioner noted: “This statement appears in Attachments C and G, too, even
though...each Attachment’s term is one year and has only one payment date.”

25

maintenance services fee chart’s use of the phrase “previously-committed
payment” confirmed that the three-year payment schedule in Attachment E was an
“installment plan.” Reading Attachments A, E, and J and Amendment 2 together
with Amendment 5, and noting the differences among those payment provisions,
the Commissioner concluded that the “Fees and Payments” provision of
Amendment 5 did not constitute an “installment” payment plan.

The Commissioner further held that Amendment 5 was not an “installment-
payment contract” as defined by La. R.S. 39:197(11) of Louisiana’s information
technology procurement law because the title to the licensed software remained
with ASG.” The Commissioner noted that the Attachments to the 2011 SLA
governing the maintenance and propriety rights of the licensed software did not
deliver title to the OTS:

The Licensed Product(s) are, and shall at all times remain, the

property of Contractor and its licensors, and the State shall have no

right, title, or interest therein, except as expressly set forth in this

Agreement.

Nowhere in the 2011 SLA or any of its Attachments or Amendments is
“Total Fee” defined. Amendment 5 does not include express language obligating

the State to pay the full amount of the “Total Fee,” as was used in other

Attachments with similar three-year payment schedules. Several other examples

** Louisiana Revised Statutes 39:197(11) sets forth:

“Installment-payment contract” means a contract which amends and 1S
incorporated into a purchase contract and is utilized to finance with the vendor the
purchase of certain equipment, including but not limited to information
technology, desktop computers, server systems, storage systems, mobile
computing systems, peripheral systems, software, related services, and related
supplies or a contract which itself alone is utilized to procure such equipment
from a contractor and provides therein for payment in a set of installments over a
fixed period of time. An installment payment contract shall arrange for a method
of financing with payment being made in a set of installment payments over a
fixed period of time in accordance with the provisions of the contract and shall
provide for the vendor to deliver title to the governmental body in accordance
with such terms.

In its brief on appeal, however, ASG states that it does not, nor has it ever, asserted that the 2011
SLA is an “installment-payment contract” as defined in La. R.S. 39:197(11). ASG claimed that
it simply “allowed” the “Total Fee” amount of $1,389,896.00 in Amendment 5 to be paid by
OTS in three installments, “as that term is commonly understood.”

26

demonstrating that “Total Fee” as used in Amendment 5 does not require full
payment includes the following language in Attachment I:

Should this Agreement be terminated prior to July 1, 2018 by (ji)

Client or (ji) ASG upon a breach by Client, which breach remains

uncured after sixty (60) days notice thereof, of any material term,

condition, representation or warranty of this Agreement, any unpaid
portion of the Total Fee shall immediately become due and payble
hereunder. [Emphasis added.]

Similarly, Attachment J, which contained a three-year payment schedule for
the payment of its “Total Fee,” included the following provision:

Licensee further agrees that this Agreement may not be

terminated with respect to its obligation to pay in full to the

Assignee (or its assignee) all of the payments described herein

(regardless of whether or not Licensee or ASG has exercised its

right to terminate this Agreement pursuant to its terms) and that

Licensee’s obligation to make all such payments is absolute and

unconditional and not subject to any claims or defenses which

Licensee may have against ASG. [Emphasis in original. ]

These examples demonstrate that the parties were sophisticated and clearly
knew how to draft language to govern how and when the payment of the various
“Total Fee” provisions contained in the Attachments and Amendments would
occur. The “Total Fee” payment provisions either required full payment of the
“Total Fee” at the time of signing the Attachment and Amendments, or, established
a yearly payment schedule for payment of the “Total Fee.” And in some
instances—like Attachments I and J—the “Total Fee” payment provisions required
the payment of the full amount of the “Total Fee” in the event the 2011 SLA was
terminated.

Thus, the language contained in the 2011 SLA demonstrates that there was
express language that would unambiguously establish the parties’ intent that full
payment of a “Total Fee” was required regardless of license usage or the
fulfillment of the term. None of that language appears in Amendment 5. The

record further shows that ASG proposed a version of Amendment 5 that contained

language similar to the “accelerated payment” provisions of Attachments I and J,

27

but OTS rejected that language, and it does not appear in the final version of
Amendment 5.

Based on an interpretation of all the relevant language of the documents
between the parties, it is clear that Amendment 5 did not establish an obligation for
OTS to pay the full amount of the “Total Fee” of Amendment 5 when the 2011
SLA was terminated for convenience. This assignment of error is without merit.
Assignment of Error No. 4: The Perpetual Software Licenses

In its fourth assignment of error, ASG argues that the district court erred by
affirming the Commissioner’s decision to allow OTS to terminate the 2011 SLA
but continue to use the perpetual software licenses to ASG-Zeke™, ASG-Zena™,
and ASG-OASIS (the “disputed software”). ASG contends that the
Commissioner’s ruling that the disputed software was perpetually licensed prior to
the effective date of the 2011 SLA leads to the erroneous conclusion that the 2011
SLA only governed maintenance services for the disputed software. ASG argues
that the Commissioner’s conclusion that when the 2011 SLA was terminated, only
OTS’s right to maintenance services terminated with it, and OTS could continue to
use the disputed software, “rests on a profound misinterpretation of the 2011
SLA.”

In his ruling, the Commissioner found that OTS retained the perpetual
software licenses to the disputed software. The Commissioner noted that the State
obtained the perpetual software licenses long before the parties entered into the
2011 SLA and that there was no evidence the State terminated the perpetual
software licenses when it terminated the 2011 SLA for convenience.

Attachments A and B (as amended by Amendments 1-5), C and D, E and F,
I, and J are Attachments to the 2011 SLA where ASG expressly granted OTS
licenses “to use the proprietary software system(s)” listed in each Attachment for

the applicable term, provided that OTS paid the license fees. Attachment A

28

provided, “[t]he license granted is for a three (3) year term...” and “[t]he Licensed
Product(s) consist of the Original Licensed Product(s) listed below.” (Emphasis
removed.) Attachment B set forth that the licenses granted in Attachment A were
the “non-assignable, non-exclusive and non-transferable license to use the
proprietary software system(s)...listed on Attachment A and B for a three (3) year
term provided the applicable license fees have been paid.” The “Fees and
Payments” provision provided that the “Total Fee” “includes the License Fee for
the Licensed Products and Annual Maintenance Fees...” Attachment C provided,
“[t]he license granted is for an eight (8) month term...” and “[tlhe Licensed
Product(s) consist of the Original Licensed Product(s) listed below.” (Emphasis
removed.) Attachment D set forth that the licenses granted in Attachment C were
the “non-assignable, non-exclusive and non-transferable license to use the
proprietary software system(s)...listed on Attachment A and B!4! [sic] for [an]
eight (8) month term provided the applicable license fees have been paid.” The
“Fees and Payments” provision provided that the “Total Fee” “includes the License
Fee for the Licensed Product and Annual Maintenance Fees...” Attachment E
provided, “[t]he license granted herein is perpetual.” Attachment F set forth that
the licenses granted in Attachment E were the “non-assignable, non-exclusive and
non-transferable license to use the proprietary software system(s)...listed on
Attachment E and F perpetually provided the applicable license fees have been
paid.” The “Fees and Payments” provision provided that the “Total Fee” “includes
the License Fee for the Licensed Product and Annual Maintenance Fees....”
Attachment I granted a lease license; the “Fees and Payments” provision provided
that the “Total Fee” “includes the License Fee and all of the Maintenance Fees....”

Attachment J granted a perpetual license; the “Fees and Payments” provision

** It appears that the drafter of this Attachment erroneously listed “A and B” instead of “C and
D.”

29

provided that the “Total Fee” “includes the License Fee for the Licensed
Product(s) and all of the Annual Maintenance Fees...” Attachment J further
provided: “The license granted herein is perpetual. ...Licensee may elect to cancel
maintenance services and retain the right to use the Licensed Product(s)...”
(Emphasis added.) Attachment J contemplated a scenario where the 2011 SLA
was terminated, providing that “Licensee further agrees that this Agreement may
not be terminated with respect to its obligation to pay in full to the Assignee (or its
assignee) all of the payments described herein....” (Emphasis removed.)

In contrast, Attachments G and H—which govern the disputed software—
contain no language expressly granting any perpetual licenses. Attachment G
contains a section titled “Original Licensed Product(s),” which provides a list of
prior perpetually licensed software (including the disputed software) and the dates
those licenses were granted. The “Fees and Payments” provision states: “The
Total Fee includes the Annual Maintenance Fees...” Attachment H provided as to
the license grants:

Contractor hereby grants to the State, and the State hereby accepts

from Contractor a non-assignable, non-exclusive and non-transferable

license to use the proprietary software system(s) including

programs..., technical and other documentation..., and any associated

data and information listed on Attachment G and H perpetually

provided the applicable license fees have been paid. [Emphasis

added.]

There is nothing in the record to indicate that the State had not already paid
the perpetual license fees for the software listed in Attachment G at the time
Attachments G and H were executed. The fact that the “Total Fee” listed in
Attachment G only covered maintenance fees for the disputed software further
supports that conclusion. Accordingly, the plain language of Attachments G and H
shows that the State was granted perpetual licenses to use the disputed software

under agreements executed in 1992 and 2004, and the parties thereafter executed

Attachments G and H to govern the terms of maintenance and upgrade services for

that perpetually licensed software. Attachments G and H represent a maintenance
agreement, whose termination in conjunction with the termination of the 2011 SLA
had no effect upon the perpetual licenses granted to the State.

We agree with ASG that it retains proprietary rights to the disputed software.
Attachment H sets forth: “The Licensed Product(s) are, and shall at all times
remain, the property of Contractor...and the State shall have no right, title, or
interest therein, except as expressly set forth in this Agreement.” A plain reading
of Attachments G and H, together with the whole of the 2011 SLA, shows that
OTS paid for and had obtained licenses to perpetually use the disputed software.
Where a software user (OTS) pays a one-time fee in return for a “paid-up” license
that allows it to use the software program perpetually so long as the terms of the
license are not violated, the transaction bears a strong resemblance to a sale. The
fact that the supplier (AGS) retains title to the software program copy may be
viewed as insignificant since there is little expectation that the copy will ever be
returned. See “{ 7310, Coverage of Licenses Under Article 2,” Guide to
Computer Law, 2015 WL 6986660 (2022).

Our de novo review of the record further shows that OTS continued to use
the perpetually licensed software in accordance with the contracted scope of use
and has never claimed ownership of the software, nor attempted to assign or
transfer its perpetual license rights. In a June 25, 2018 email that the State’s Chief
Information Officer sent to ASG, OTS clarified that after OTS terminated the 2011
SLA for convenience, it was merely dropping maintenance services for the
disputed software, but its termination “should not be interpreted as a request to
relinquish usage rights for any perpetually licensed product.” Furthermore, ASG’s
conduct post-termination indicates that ASG consented to OTS’s continued use of
the disputed software. When OTS needed to transfer one of the disputed

perpetually licensed software products to a more powerful computer—which is

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consistent with its perpetual license agreement—the record shows that ASG
executed the upgrade, charging OTS $115,399.00 for the upgrade service and
accepting payment thereof.

From our de novo review of the record, we conclude that when OTS
terminated the 2011 SLA for convenience, OTS terminated maintenance services
for the disputed software. Contrary to the assertions of ASG, there is no provision
in the 2011 SLA nor in any of the Attachments or Amendments, which terminate
OTS’s perpetual licenses to use the disputed software. Absent any language in the
2011 SLA terminating OTS’s right to perpetually use the disputed software, OTS
retains the right to do so pursuant to the 1992 and 2004 perpetual license grants.
For these reasons, we find that this assignment of error is without merit.

DECREE

We affirm the district court’s May 14, 2021 judgment on Judicial review.
All costs of this appeal, in the amount of $4,230.00, are assessed to ASG
Technologies Group, Inc.

AFFIRMED.

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